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About US
FAQ
How do I know I can recommend shopping at CatMarket.com to my friends & family?
The owner of CatMarket.com (One Web Market) has been buying and selling on the internet for almost 3 years. You can check on my customer comments by Clicking Here. You are dealing with one of the most reputable individuals on the internet and we are glad you asked.
When should I expect delivery?
Virtually all our products leave the warehouse by the second business day after you order; many times it's faster than that. During heavy shopping seasons, it may take up to three days to leave the warehouse. After the product leaves the warehouse, standard UPS Ground and UPS Worldwide shipping times apply, which, depending on your location and the volume being handled by UPS at the time, is from three to seven business days within the USA, longer for international shipments.
What about shipping to Alaska and Hawaii or International Shipments?
Contact us for a price on all orders being shipped outside of the lower 48 states.
What about overnight delivery?
Overnight and second and third day shipping is available for an additional shipping charge. Please bear in mind that it may take a day or two for the manufacturer to ship the products from the warehouse in the first place. Please email us at Help@CatMarket.com with questions about shipping options.
What if I need warranty service?
All of our suppliers hold to the strictest standards of quality control, and all of our products are fully warranted by the manufacturer. If by chance you receive a product which is defective, the manufacturer's warranty information and service address will be clearly marked on or in the package you receive. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS. If you ever have questions not answered by the manufacturer or by UPS, please contact us at Help@CatMarket.com.
What are the shipping and Sales Taxes?
Your order will be shipped via UPS Ground Service from the manufacturer's warehouse within 24 to 48 hours and the charges will be the actual costs to us.
We are required to charge sales tax on all orders shipped to addresses in Virginia only. No tax will be charged on orders shipped outside the state of Virginia.
How safe is my credit card information?
When you buy from One Web Market, your credit card purchase is processed in real time through secure E-Commerce servers run by Echonline, our clearing house. We only receive confirmation that the order has been paid for. Your credit card information couldn't be safer!
What if I made a mistake on my order?
You can cancel an order if you write to the CatMarket immediately after placing the wrong order. Just go to the CONTACT page and let us know the problem.
Return Policy
All items may be returned for refund within 14 days of purchase. Items must be in original condition, free of scratches, dents, and damage, and must be complete in original packaging. Product especially Cat Posts can not be used. The returned item must reach us within 21 days of purchase. Shipping will only be refunded on warranty returns. You must email or call to get a return authorization number and ship-to address before returning the item and a refund will be issued by One Web Market. There will be a 20% restocking fee on all non-warranty returns.
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